Remote desktop¶

Instructions in Intra¶

Intra’s instructions for using remote desktop are nowadays better than they were at the time when the 3-phase instructions below were written. Therefore, instead of following the instructions below, you can follow those in Intra. They can be found from this link.

Note also the last section called Tips for using remote desktop.

Step 1: Download the program¶

Download a version of vncviewer that is suitable for your operating system from: https://tigervnc.org/.

Windows situation is very simple, because there is no need for installation, but you can directly execute vncviewer-1.6.0.exe or vncviewer64-1.6.0.exe (or a newer one). Other operating systems may require special installation process. Mac users can download TigerVNC-1.6.0.dmg (or a newer one) from the same link, and follow the instructions given there.

Step 2: Switch information security settings on¶

The desktop server has some security settings switched on, and they do not allow connections without cryptography. To enable vncviewer to work with such requirements, you need switch certain settings.

There is guidance for information security settings in Intra (the same link as above). See especially ”Using remote desktop servers” and below that ”Accessing a remote desktop server”, section 3.

Below you can find some clarifications for the guidance.

• The name of the desktop server to be filled at ”VNC Server” is linux-desktop.tuni.fi.
• You can save root certificate file on your own computer by clicking the link with right mouse button and choosing ”Save link as …” or something like that. Alternatively you can open the link and save the content by clicking right mouse button and choosing ”Save page as …” or something like that.
• After saving root certificate file linux-desktop.pem (or linux-desktop.txt) on your own computer in a suitable place, remember that at point ”Path to X509 CA certificate”, you must write (or copy and paste) the whole file name with directories and suffixes, such as C:\Users\aps\linux-desktop.pem. In the path, do not use empty spaces nor Scandinavian vowels.

Step 3: Creating remote desktop connection¶

After doing the previous steps once, taking the connection will be easy in the future:

• Start vncviewer.
• Check that you have linux-desktop.tuni.fi at ”VNC Server”.
• Press ”Connect” button.
• Login with your intranet username and password. Note that username is different from the e-mail address.

That’s all. Remote desktop should now be ready to use.

Ideal situation is as described above. In practice, there can delays in login (even some tens of seconds). The delay can be so long that the screen saver switches on (you can see clock time with very large numbers). Exit from the screen saver by pressing Enter/Return button.

It is possible that you have no rights to the server and you will see the notification somewhat like below. You can get the rights from the university intranet by visiting the page: https://id.tuni.fi. Choose Identity management and Log in. (You can change the language to English from the top right corner.) Now choose Service entitlements -> Apply for a new entitlement. First choose contract and then choose entitlement: ”Linux Servers (LINUX-SERVERS) Desktop Servers”. At justification and further information, write the reason why you need the rights. A valid reason is that you need the rights on a programming course. Finally, submit.

Updating user rights takes some minutes. After that you can login normally.

Check list¶

If you still have problems in logging in remote desktop, check the following points:

• You have access rights.
  • It can take some time to get access rights. They can yet be invalid, even if they should be valid based on the site id.tuni.fi. Therefore, try again after a while.
• You tried to log in with your user id, not with your e-mail address.
• You wrote your password correctly.
• The root certification file has been saved in correct way.
  • You shall not save the root certification file as copy-paste, but by selecting “Save link as…”.
• The location of the root certification file is correct.
  • The path and the real location must match. The instructions above gave an example path. If the location of your own file is different from that, then the path shall be different as well.
  • The path (and the location) should not contain empty spaces nor Scandinavian vowels.

Tips for using remote desktop¶

If the remote desktop has many users, login may take a long time. At rush hours, you may need watch black window even 20-30 seconds before seeing the login dialog and again after login. If login takes more time, it may be an error there.

Remote desktop in maintained by the university IT services, and thus, the course personnel cannot do any maintaining actions to it. If you have problems with remote desktop or vncviever, you should send email to it-helpdesk@tuni.fi or contact IT helpdesk at Kampusareena. (If your problem is related to the programming environment used in remote desktop, you can send email to prog2@tuni.fi.)

If you think that remote desktop is too slow to use via network, you can work at the university instead. Network connection to remote desktop inside the university is much faster than taking connection from outside it. You can also use Linux directly from computer classroom TC217, which has Qt Creator and Git installed.

The best tip ever: Do not postpone working with the assignments on the deadline day. Many students do so, and there will rush on these days and taking connection can be difficult. Although the exercise deadlines are at midnights, the course personnel does not work in night, evening, nor weekend shifts, and thus, at these hours you cannot expect to get help in doing exercises.